Refund & Returns Policy

Effective Date: 11th September 2024

Thank you for shopping with Blue Light Defender. We want you to be completely satisfied with your purchase of our blue light glasses for gamers. If for any reason you are not satisfied, we offer a straightforward refund and returns process. Please carefully read our policy to understand your rights and responsibilities when it comes to returns and refunds.

1. General Return Policy

If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange, subject to the conditions below.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The product must be in unused, original condition with all packaging intact.
  • The product must be free of any damage, wear, or alterations.
  • Returns must be accompanied by the original receipt or proof of purchase.

If the above conditions are not met, we reserve the right to deny the return or charge a restocking fee.

2. Return Process

To initiate a return, follow these simple steps:

  1. Contact Us: Send an email to abcd@gmail.com with your order number, reason for return, and any relevant photos (if the product is damaged or defective). Please allow 1-2 business days for a response from our customer support team.
  2. Return Instructions: Once your return request is approved, we will provide you with detailed return instructions, including the return shipping address and any labels, if applicable.
  3. Ship the Product: You are responsible for shipping the product back to us at the following address:Blue Light36abcdYou must use a trackable shipping service to ensure the safe return of the item. We are not responsible for lost or damaged returns.

3. Shipping Fees for Returns

Domestic Returns:

For domestic orders, the customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

International Returns:

For international orders, customers are responsible for return shipping costs, duties, and taxes that may apply.

Restocking Fees:

We do not charge a restocking fee for returns that meet the eligibility criteria, unless the product is returned in a condition that does not meet our requirements for resale.

4. Refund Policy

Refund Approval:

Once we receive your returned item, it will be inspected within 5 business days. If the product meets our return conditions, we will issue a refund to your original method of payment.

Refund Processing:

  • Refunds will be processed within 7-10 business days after approval.
  • You will receive an email notification confirming that your refund has been processed.
  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective items).

Late or Missing Refunds:

If you haven’t received your refund within the expected timeframe, please:

  1. Check with your bank or credit card provider, as refunds may take some time to be posted.
  2. If you still have not received your refund, contact us at abcd@gmail.com for assistance.

5. Exchanges

If you would like to exchange your product for a different size or model, follow the same return process outlined above. Please note that:

  • Exchanges are subject to product availability.
  • You may be required to pay any difference in price between the returned item and the new item.
  • We will cover the cost of shipping the exchanged product to you (domestic only). International customers are responsible for shipping costs.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at abcd@gmail.com with your order number and photos of the damage. We will review your claim and either offer a replacement product or a full refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards.
  • Items marked as final sale.
  • Products that have been customized or altered.

8. Contact Information

If you have any questions or concerns regarding our Refunds & Returns Policy, please reach out to us. We are here to help ensure a smooth and hassle-free process.